Bank Delayed Issuing Form 35 or NOC Expired? RBI Ombudsman Complaint Playbook (2026)

Published by Adv. Rajesh Verma on 14 October 2026

1. RBI Fair Lending Practice: 30-Day Mandatory Release Rule

Under RBI Notification *RBI/2023-24/60*:

  • Regulated entities (Commercial Banks, NBFCs, Housing Finance Companies) must release all original property documents and issue Form 35 NOC within 30 days of full loan repayment.
  • The borrower has the option to collect documents from the home branch or receive them via insured registered post.

  • 2. ₹5,000/Day Statutory Compensation for Bank Delays

    If the bank fails to issue your Form 35 within 30 days from final EMI / foreclosure credit:

  • The bank must pay the borrower ₹5,000 per day for every single day of delay until documents are handed over.
  • This compensation is statutory and cannot be waived by bank disclaimers.

  • 3. Step-by-Step Filing on RBI Complaint Management System (CMS)

    1. Send an email to the Bank Grievance Redressal Officer (GRO) giving 30 days to resolve.

    2. If unresolved, visit cms.rbi.org.in.

    3. File complaint under "Non-Release / Delay in Return of Movable Property Documents & Form 35".

    4. Attach loan closure statement and date of final payment.

    5. RBI Ombudsman directs the bank to release the NOC and credit the ₹5,000/day compensation directly into your savings account.

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    Frequently Asked Questions

    How many days does a bank have to issue Form 35 and NOC after loan closure?

    Under the RBI Circular dated September 13, 2023, all regulated banks and NBFCs MUST release original documents and Form 35 NOC within 30 days of full loan repayment.

    What is the penalty if the bank fails to issue Form 35 within 30 days?

    The bank is legally mandated to pay compensation to the borrower at the rate of ₹5,000 for each day of delay beyond 30 days.


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