1. Why Wrong e-Challans Happen (Camera OCR & Cloned Plates)
Automated Automatic Number Plate Recognition (ANPR) cameras frequently trigger wrongful penalties due to:
1. OCR Character Confusion: '8' read as 'B', '0' read as 'D', '5' read as 'S'.
2. Vehicle Class Mismatch: Challan generated for a Truck when you own a private hatchback.
3. Cloned Number Plates: Criminals affixing your vehicle number to an identical or different car.
2. Step-by-Step Dispute on Parivahan Grievance System
1. Go to echallan.parivahan.gov.in $\to$ Click "Grievance".
2. Enter Challan Number and Vehicle Number.
3. Select Grievance Category: "Wrong Camera Capture / Vehicle Mismatch".
4. Upload photo of your actual vehicle showing front/rear plate alongside the violation snapshot.
5. Track grievance ticket status in 7–10 days.
3. Legal Email Template to Traffic Police Grievance Cell
Subject: URGENT: Request for Cancellation of Wrong e-Challan No. [Challan_No] for Vehicle [Vehicle_No]
>
Dear Sir/Madam,
>
I am the registered owner of vehicle bearing registration number [Vehicle_No] (Make: [Make], Model: [Model]). On inspecting Challan No. [Challan_No], the attached camera photo clearly depicts a completely different vehicle / incorrect number plate reading.
>
I request your office to review the ANPR camera snapshot and cancel the wrongful fine from the Vahan database.
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Start Free Sandbox (5 Vehicles) →Frequently Asked Questions
Can an e-challan be canceled without going to court?
Yes. If you raise a grievance with photographic evidence proving wrong OCR number reading or vehicle mismatch, the Traffic Police automated review desk can cancel it directly.
What should I do if someone is using a duplicate/cloned number plate of my car?
File an immediate FIR with your local cyber/police station for identity fraud and attach your car photos showing distinct visual differences (make, model, color).